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Support

Support center provides 24/7 access to Level 3 Engineers by email, live chat, or phone. State of the art infrastructure engineered for complete reliability, software hardening to protect the integrity of your service, proactive monitoring and service restoration, complete user level tools for monitoring the health of your service. Support center provides our customers confidence and peace of mind through complete reliability, engineer accessibility and proactive service restoration.

Mailing Address
Headquarters
Our headquarters are conveniently located at:

Snoork LLC
6000 Fairview Rd, Suite 1200
Charlotte, NC 28210
United States

Toll Free Number: 800-968-5925
Contact Us
Our support staff is available 24/7 by email to service your sales, billing, and technical support needs.

Sales: Sales@Hosting.Snoork.com

Billing: Billing@Hosting.Snoork.com

Support: Support@Hosting.Snoork.com









Service Monitoring
Service monitoring is a dedicated division of Snoork Hosting solely focused on providing service reliability and immediate incident resolution. The service monitoring team utilizes a robust set of proprietary system level monitoring tools to constantly ensure your service optimal performance through detection of problems. In the event that an issue is identified, our service monitoring team responds immediately, reducing downtime and repairing any issues proactively, in many cases before the customer is even aware of the problem.
Response Time
Snoork Hosting customers are covered by our fifteen minute initial response time guarantee. That means that when you submit a support ticket via our support system you are guaranteed a response from a technician within fifteen minutes. If Snoork Hosting fails to respond within fifteen minutes, you will be credited the amount of time exceeding our service level agreement. That means that if your support ticket goes fifteen minutes past our stated initial response time guarantee, your account will receive a service credit.







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